Terms & Conditions

PRODUCTION
All Conni Mainne jewelry is hand made in California. In-stock items will be shipped within 2-3 days. Items made to order can take 4-6 weeks for production.

SALES TAX
All orders shipped within the state of California will incur sales tax of 7.375%

SHIPPING
All orders are shipped UPS 2-Day, unless otherwise specified.

Domestic shipping fees applied based on jewelry value:
Under $500: $12
$500-$1000: $25
$1000-$5000: $35
$5000-$10,000: $50

JEWELRY CARE
I wish you many years of enjoyment with your new piece of Conni Mainne jewelry! Here are a few tips to ensure longevity:

  • I recommend applying perfume or other sprays before putting on your jewelry.
  • Do not wear jewelry while showering, exercising, swimming or gardening.
  • Platinum-enhanced Sterling is tarnish resistant, but not tarnish proof and can still tarnish through time and wear. To clean, use a soft polishing cloth on the shiny parts, never the blackened areas.
  • Gold or silver jewelry can be cleaned using mild soapy water and a soft toothbrush.

MATERIALS
All of Conni Mainne jewelry is made by hand in California. My pieces are made in either Platinum-enhanced Sterling, or 18kt gold. Platinum-enhanced Sterling is one of the greenest metals used in jewelry, comprised of 97.5% recycled metal. My 18k gold is also made of recycled metal.

I only use natural, ethically-sourced, fine quality gemstones, pearls, and diamonds that are conflict-free and in compliance with the United Nations Resolutions. My colorless, round-cut diamond quality is the very finest cut, G-H in color, SI clarity, or better.

The black on the Platinum-enhanced Sterling is a chemical oxidation and rubs off the outer surfaces over time. This is a natural process. Re-oxidizing can be done for the cost of shipping.

RETURNS AND EXCHANGES
I want you to be completely happy with your purchase. As I often create customized items based on your unique specifications of size and metal choice, I do not offer refunds. If you are unsatisfied for any reason, you may exchange your purchase within seven (7) business days of receipt of goods for an item that is of equal or greater value than the item purchased. Personalized (including specific ring sizing), or other custom orders beyond the first 24 hours after ordering are non-cancelable and non-returnable. Your credit issued will not include original shipping charges.

Prior to shipping your return, please contact me at 707-937-2311 for a return authorization code. Any returns sent without return authorization number on the outside of the box will be refused. All returns must be in their complete original packaging and be shipped prepaid and insured. Conni Mainne is not responsible for lost items and cannot issue credit for lost items.

COPYRIGHT
All web site design, text, graphics, logos, button icons, images, audio clips, the selection and arrangement thereof, and all software is Copyright Conni Mainne or its content suppliers and is protected by U.S. and international copyright laws. ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on this web site is the exclusive property of Conni Mainne and protected by U.S. and international copyright laws. All software used on this site is the property of Conni Mainne or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Conni Mainne or using this web site as a shopping resource. Any other use of materials on this web site – including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance – without the prior written permission of Conni Mainne is strictly prohibited.

PRIVACY
Your privacy is important to me. To better protect your privacy the following notice explains the information I collect, how it is used, how it is safeguarded, and how to contact me if you have any concerns.

This Web site (connimainne.com) collects customer information to improve your overall experience with me. I respect your privacy and am committed to maintaining and using this information responsibly. Except as otherwise mentioned below, this privacy policy only addresses the use and disclosure of information I collect from you on this Web site.

Conni Mainne is concerned about the privacy of young children and I do not knowingly collect any personal information from a child under the age of 13.

SHARING PERSONAL INFORMATION
Any personal information you provide to me on this Web site (i.e. name, address, e-mail address, telephone number) is maintained in private files on a secure Web server and our internal systems. Conni Mainne will not sell, rent or share your email address with others for any reason.

If you are visiting connimainne.com from a location outside of the United States, you will be connected through and to servers located within the United States.

You should also be aware that I may disclose specific information about you if required to do so by law, governmental request or court order or based on our good faith belief that it is necessary to conform to or comply with such law, request or court order or to protect the users of our website or the public.

LINKS TO OTHER SITES
To enhance user experience, the connimainne.com Web site may have links to other Web sites. Those external Web sites have their own privacy policies that you may wish to review. Conni Mainne takes no responsibility for these linked Web sites.

POLICY CHANGES AND QUESTIONS
Conni Mainne may update this privacy policy from time to time and use of the information collected now which is subject to the privacy policy in effect at the time of use. Whenever I make a change, I will post the updated policy at this site and I encourage you to check this policy periodically. By using my website, following the posting of a change in the privacy policy, you consent to the updated policy. If you have any questions or concerns regarding our privacy policy, please contact me.

ERRORS & INACCURACIES
Although I try to always have up-to-date information on this Web site, it is not possible to ensure that the Web site is entirely error-free. I reserve the right to correct such errors at any time.  I apologize for any inconvenience this may cause.

Contact me at 707-937-2311 if you have any questions about these terms and conditions. Or utilize my Contact Page which will likely result in a much faster answer to any questions.