I want you to be completely happy with your purchase. As I often create customized items based on your unique specifications of size and metal choice, I do not offer refunds. If you are unsatisfied for any reason, you may exchange your purchase within seven (7) business days of receipt of goods for an item that is of equal or greater value than the item purchased. Personalized (including specific ring sizing), or other custom orders beyond the first 24 hours after ordering are non-cancelable and non-returnable. Your credit issued will not include original shipping charges.
Prior to shipping your return, please contact me at 707-937-2311 for a return authorization code. Any returns sent without return authorization number on the outside of the box will be refused. All returns must be in their complete original packaging and be shipped prepaid and insured. Conni Mainne is not responsible for lost items and cannot issue credit for lost items.